Terms & Conditions
Booking Terms & Conditions
Please read carefully, detach and keep with your confirmation
Do remember that a reservation is a legal contract
Definition of Terms:
Parties applying to rent the property are referred to as ‘the guests’ until the commencement of their let when they are referred to as ‘the tenants’. These terms set out the terms of the contract between the Guests/Tenants and the Owner (Mr Lochore), and the contractual rights and obligations between the guests/Tenants and the Owner.
The Tenancy Agreement
The tenancy gives the Tenants the right to occupy the property for a holiday within the meaning of Schedule 1 paragraph 9 of the Housing (Scotland) Act 1988.
Properties are let for a maximum of 4 weeks. Lettings commence at 4pm on the first day of the tenancy and end at 10am on the departure date unless otherwise agreed. The tenancy period cannot be extended without the Owner’s permission. Tenants will be liable for any cost whatsoever incurred as a result of an unauthorised extension.
Booking, Confirmation and Payment
1. In order to make a booking you should complete the online Booking Form, the booking will then be reviewed, and an email of confirmation of acceptance of the booking will follow. Please note all bookings are provisional until confirmed by the Owner. If the agent does not accept a booking, any monies paid will be refunded immediately.
2. Once the booking is confirmed in writing a non-refundable deposit of 20% of the accommodation rental price or, in the case of bookings made within eight weeks of arrival, the full holiday price will be requested, along with a Good Housekeeping deposit.
3. A receipt of payment will be sent, outlining date for the balance of the holiday to be paid by.
4. The balance of the holiday must be paid no later than eight weeks prior to date of arrival and if not received on time we reserve the right to treat the booking as cancelled by you and to levy cancellation charges as set out below. The Agent is not obliged to send reminders – the date for the balance due will be clearly noted on the Booking Form
5. A surcharge will be added for all credit card bookings to cover handling costs.
6. Payment must be made by BACS for all bookings.
If you need to alter your booking
If, after we have confirmed a booking, you request a change in the dates, we will do our best to meet your revised requirements and reserve the right to charge an alteration fee of £35.
Such requests received within eight weeks before arrival may be treated as a cancellation and re-booking and thus subject to cancellation charges.
If you need to cancel your booking
Cancellations must be initially made by telephone and must be confirmed in writing to us from the email address listed on the original booking.
We strongly recommended for you to take out personal liability, personal accident and medical expense insurance cover.
Depending on when notification of cancellation is received cancellation charges will apply as follows:
0 – 13 days prior to arrival 100%
14 – 27 days prior to arrival 80%
28 – 55 days prior to arrival 65%
56 days or more 20% (non-refundable deposit)
If we need to alter or cancel your booking
Once your booking has been confirmed we will make every effort to provide you with the booked holiday arrangements but reserve the right to alter or cancel the whole or part of the holiday if there are circumstances beyond our control which makes the property unsafe.
Non-availability of Property
If for any reason beyond the Owner’s control the property is unavailable on the day when the tenancy is due to begin (e.g. due to flooding, fire damage etc.) or the property becomes unsuitable for holiday letting, Guests will receive a full refund of all rents and charges already paid. Should we need to alter or cancel your booking the Guests shall have no further claim against the owners.
Prices and Increases
Unless otherwise agreed the booking price includes the cost of all accommodation as outlined on the web pages.
Burgie House reserve the right to amend prices quoted on the website due to errors or omissions or technical glitches. Such changes to the price will be notified to the guest as soon as possible and the guest can cancel the booking with no penalty if the amended price is significantly higher than the original price quoted.
Please note that we cannot accept any responsibility for weather conditions. Every effort will be made to ensure that you are not subject to inconvenience due to the above, but no responsibility can be accepted if this does occur.
If you are unhappy with any aspect of your holiday you must address your complaint at the earliest opportunity to the supplier of the services (in the case of a 3rd Party supplier) and to us (The Owners).
If the problem is not resolved by the end of your holiday then you must supply us with full written details within 30 days thereof. Failure by you to complain at such earliest opportunities may prejudice your legal rights.
We are not responsible for any loss, death or injury that is attributable to your acts or omissions, or the acts or omissions of third parties not involved in providing the services which make up your holiday, Nor are we liable for unusual or unforeseen circumstances whose consequences could not have been avoided by exercising all due care.
You are responsible for the conduct of any children travelling with you.
We cannot accept liability for personal injury or illness or loss or damage to belongings, delay, inconvenience or other loss.
As outlined on the website, Hen and Stag parties cannot be accepted by Burgie House due to insurance restraints. Should the Owner find that the Tenancy is intended for this purpose, this will be deemed as a breach of Contract, which allows the Owner to re-enter the property and terminate the tenancy, with no refund of monies applicable.
It is a condition of your contract with us that you act responsibly during your stay and that you follow the Countryside Code.
You and your party will be solely responsible for your and their personal safety and without prejudice to that generality any equipment is used entirely at your own risk.
The Tenant will be responsible for the cost of replacing any items of glass, crockery or linen damaged during the tenancy (see Security/Good Housekeeping deposit). Tenants are asked to treat all fabrics and furniture with care. Tenants are asked to take good care of the property and leave it in a clean and tidy manner at the end of the tenancy.
No cleaning service is provided during the tenancy unless specifically stated but this can be arranged for a nominal additional cost.
To allow The Owner reasonable access to the property.
To not exceed the total number of people as stipulated in the description of the property, and not to transfer possession of the property or share it except with members of the party as shown on the Booking Form.
To notify The Owner prior to the commencement of the tenancy of any changes to party numbers.
Security / Good Housekeeping Deposit
A security /Good House Keeping Deposit will be requested along with the final balance of the holiday 8 weeks prior to arrival.
This will be refunded to you after your stay provided no breakages nor damage has occurred throughout your stay. This represents your commitment to take care of the property during your stay and to leave it in a reasonable condition on departure. It is also your agreement to pay for any breakages for which you are responsible.
Should any specialist cleaning be required after the tenancy, the cost of this will be removed from the Security/Good Housekeeping Deposit.
Please note that Burgie House is a non-smoking property. Please give consideration to the environment when disposing of cigarettes stops.
While every effort is made to make web site descriptions as accurate as possible, some of the information contained relates to factors which are beyond the control of the Owner, such as shops, visitor attractions, sporting information etc. Details of such establishments/activities may change without the Owner’s knowledge and cannot be absolutely relied upon.
Dogs & Pets
Dogs are accepted at Burgie House only with the prior consent of the Owners.
Dogs must be kept under control at all times. As the Burgie Estate is a working Estate we would draw your attention to the Dogs (Protection of Livestock) Act 1953. Under the Dogs (Protection of Livestock) Act 1953 the dog owner and anyone else under whose control the dog is at the time will be guilty of an offence if it worries livestock on agricultural land.
The Owners of Burgie House cannot accept responsibility for their safety.
Dogs are not allowed upstairs, in the bedrooms or on the furniture, and must not be left unsupervised in the property due to the risk of damage to furniture etc.
Tenants are responsible for cleaning up any fouling which their pets may cause around the property.
Breach of Contract
If Tenants breach any of the above terms and conditions The Owners reserve the right to re-enter the property and terminate the tenancy, without prejudice to the other rights and remedies of the owners.